Terms of Service

1. Who can use Elevate

You must be at least 18 years old and able to enter a binding contract. If you're ordering on behalf of an artist, band, label, or company, you promise you have the authority to bind that party to these Terms.

2. Our services

Elevate provides à la carte music marketing services on a pay-as-you-go basis, including (without limitation):

• Playlist Promotion (independent and curator-run playlist pitching)
• Ad Campaigns (Meta — Facebook/Instagram)
• Influencer / Creator Promotion (TikTok & Instagram)
• Chart Registration (Billboard, Mediabase, UK Official Charts, ARIA, etc.)

We may add, remove, or modify services from time to time. Any service you've already paid for will be delivered as ordered (or refunded as described in Section 7).

For Chart Registration, our responsibility is limited to preparing and submitting the information you provide to the applicable tracking body. Registration does not guarantee eligibility, tracking, reporting, a chart position, or appearance on any chart; those decisions belong solely to the relevant third party.

3. You keep your rights

You keep 100% of your masters, publishing, songwriting, royalties, and ownership of any creative assets you provide. We don't sign you, take a cut of your royalties, or claim any rights you didn't already grant.

Limited license to do our job. So we can deliver your campaign, you grant Elevate (and the third-party service providers, platforms, curators, creators, and outlets we work with on your behalf) a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, distribute, transmit, publicly perform, publicly display, and sublicense your songs, artwork, photos, name, and likenesssolely to perform the services you ordered. This license ends when the campaign ends, except for archival, backup, recordkeeping, and legal-compliance copies, and except for any usage already published by third parties (e.g., ads already served).

We may publicly identify you as a customer (logo, artist name, song title) for case studies and marketing unless you tell us in writing not to.

4. Your promises about the content you upload

By placing an order, you confirm that:

• You own or control all rights to the music, artwork, photos, brand assets, and any other content you submit, or you have full permission from the rights holders.
• The content does not infringe anyone's copyright, trademark, publicity, or other rights.
• The content is not defamatory, obscene, hateful, deceptive, or otherwise unlawful.
• Any explicit content is correctly flagged.
• Songwriter credits, ISRCs, label info, and similar metadata you provide are accurate.
• You comply with all applicable laws, the rules of the streaming platforms (including Spotify and Apple Music), the rules of the ad platforms (including Meta), and the rules of any other third-party partners we work with on your behalf.

You're responsible for the content you submit. If a third party comes after us because of your content (see Section 11), you'll back us up.

5. What we promise — and what we can't

What we promise: we'll execute the services you ordered professionally, using the same playbook major labels use, and we'll communicate clearly throughout the campaign.

What we can't promise: any specific number of streams, followers, fans, sales, chart position on Billboard or similar charts, playlist placements, video views, ad performance, or revenue. Every number labeled or described as an estimate, projection, expected result, potential reach, or past result — including estimated streams, views, followers, fans, reach, impressions, clicks, playlist pitches, or creator posts — is illustrative only. Estimates are good-faith forecasts informed by prior campaigns and available data, not promises, minimums, warranties, or guarantees of any kind. Actual results may be materially lower, including zero placements, zero posts, or no measurable increase in streams, views, followers, or revenue.

We can't guarantee that any particular playlist curator, creator, or platform will accept, add, post, or publish your song, or that any third-party platform (like Spotify, Apple Music, Meta, Instagram, or TikTok) will keep your content live.

What you are purchasing: our professional campaign work, outreach, management, and any media or creator budget included in the selected service — not a guaranteed outcome. A campaign is delivered when we perform the work described for the purchased service, even if curators decline the song, audiences do not engage, or results fall below an estimate. Campaign reports, screenshots, and case studies describe prior performance only and do not predict your campaign's performance.

Service-specific uncertainty: playlist promotion is a pitching service, not the purchase of placement or streams; ad results depend on auction costs, targeting, creative, audience response, and platform delivery; influencer results depend on creator availability, creative execution, audience response, and platform distribution. A creator post or ad impression does not guarantee a stream, follower, sale, or other conversion.

We may adjust targeting, pacing, partners, creators, or campaign tactics in our professional judgment when reasonably necessary to deliver the service, protect campaign quality, or comply with platform rules, without changing the essential nature of the service you purchased.

6. Pricing & payment

• All prices are listed on the site in U.S. dollars and exclude any applicable taxes, which may be added at checkout.
• Payment is due in full at checkout, processed securely by Stripe.
• By providing payment info, you authorize us (via Stripe) to charge the full amount of your order.
• Once you've paid and we've started the campaign, the service is considered "in progress."

7. Refunds & cancellations

We want you to feel good about working with us. Our refund approach:

• Before work has started: if you ask to cancel before we or any partner has begun delivering your campaign, we'll refund you in full.
• After work has started: services are partially or fully non-refundable once we've kicked off, because we (and our partners) begin spending real money and time on your behalf — buying ad inventory, briefing creators, etc. Where reasonable, we'll refund the unused portion.
• If we mess up: if we materially fail to deliver a service you paid for, email us and we'll make it right — by completing the work, providing a credit, or refunding that portion of your order.
• If a service can't be completed: if any service you ordered is unable to be completed for any reason — whether on our side or due to a third-party partner or platform — you'll receive a full refund for that service, minus any budget already spent on your behalf for that service (e.g., ad spend already deployed to Meta, creator fees already disbursed, etc.).
• No refunds for performance: we don't offer refunds because results came in lower than the estimated range, because a playlist received no placements or fewer placements than hoped, because an ad or influencer campaign produced fewer streams, views, followers, clicks, or conversions than hoped, or because a third-party platform changed its rules, delivery, algorithm, reporting, or availability. Dissatisfaction with results does not mean the purchased campaign work was not delivered.
• Chargebacks: please email us first if something feels off and provide a reasonable opportunity for us to review the campaign. You agree not to file a chargeback for a campaign that was delivered merely because results did not meet an estimate or your expectations. Filing a false, fraudulent, or performance-based chargeback after the contracted work was delivered is a breach of these Terms. We may provide the payment processor with these Terms, your order details, campaign records, communications, and proof of delivery when responding to a dispute.

8. Your responsibilities to make the campaign work

• Submit complete, accurate inputs and assets in the formats we request.
• Respond to your artist rep promptly so we can hit timelines.
• Make sure your release is live and properly distributed where the campaign requires it.
• Don't engage in stream manipulation, fake streams, bot traffic, or anything that violates platform rules. If a platform removes music, withholds royalties, excludes streams, or restricts an account because of artificial activity tied to your actions, prior activity, or another provider you use, Elevate is not responsible for the resulting loss, and work already performed remains non-refundable.
• Don't ask us, our partners, curators, or creators to guarantee placement, manufacture engagement, use bots, incentivize streams improperly, or otherwise violate Spotify's Platform Rules, Spotify for Artists guidance, or another platform's terms.

Delays caused by missing or late assets are not our responsibility, and campaign timelines may shift accordingly.

9. Acceptable use of the site

When using elevatemusic.group, you agree not to:

• Submit anyone else's music or content without permission.
• Reverse engineer, scrape, or attempt to access non-public parts of the site.
• Interfere with, disrupt, or attack the site, our partners, or other users.
• Use the site to send spam, malware, or anything illegal.
• Use the site for any purpose other than ordering and managing your campaigns.

We can suspend or terminate access for violations, and we'll cooperate with law enforcement when required.

10. Third-party platforms & partners

Many services depend on third-party platforms and partners — including Spotify, Apple Music, Meta, playlist curators, creators, and other service providers we work with on your behalf. Their availability, policies, pricing, and decisions are outside our control. We're not responsible for changes to their platforms, rejected submissions, takedowns, account restrictions, or other actions taken by them.

Spotify compliance. Elevate's playlist service is designed as legitimate, discretionary pitching. We do not sell streams, guarantee playlist placement, control independent curator decisions, or knowingly use bots, click farms, artificial streaming, or other prohibited methods. We intend our work to comply with Spotify's applicable terms, Platform Rules, and artificial-streaming policies, as updated from time to time. We may refuse, pause, modify, or terminate a campaign without liability if we reasonably believe the music, customer activity, requested tactic, or a partner presents a platform-policy, fraud, legal, or reputational risk.

Spotify and the other named platforms do not sponsor, endorse, administer, or guarantee our services. Platform reporting may be delayed, revised, or unavailable, and platform decisions and data are outside our control.

11. Indemnification

You agree to defend, indemnify, and hold harmless Elevate, its owners, employees, contractors, and partners from any claims, losses, damages, liabilities, costs, and legal fees arising out of: (a) the content you submit; (b) your breach of these Terms or any law; (c) your infringement of any third party's rights; or (d) anyone you authorized to use your account or submit content on your behalf.

12. Disclaimers

The site and services are provided "as is" and "as available." To the fullest extent allowed by law, Elevate disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and any warranty about results, performance, uptime, or availability of third-party platforms or partners.

No statement by an employee, contractor, partner, creator, curator, or sales representative changes the non-guaranteed nature of campaign results unless an authorized Elevate representative expressly agrees to a specific obligation in a written amendment identifying your order.

13. Limitation of liability

To the fullest extent allowed by law, Elevate (and its owners, employees, contractors, and partners) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — or for lost profits, lost revenue, lost streams, lost fans, lost goodwill, or lost data — arising out of or related to the site, the services, or these Terms, even if we've been advised of the possibility.

Our total liability for any claim related to a service is capped at the amount you paid us for that specific service in the 6 months before the claim arose. Some jurisdictions don't allow these limits, so they may not apply to you.

14. Termination

You can stop using the site at any time. We can suspend or terminate your access to the site or any service if you breach these Terms, if required by law, or if continued service creates risk to us, our partners, or other users. Sections that should logically survive termination (intellectual property, disclaimers, indemnification, limitation of liability, dispute resolution) will continue to apply.

15. Changes to these Terms

We may update these Terms from time to time. If changes are material, we'll let you know by email or on the site before they take effect. Continuing to use the site or order services after changes take effect means you accept the updated Terms.

16. Governing law & disputes

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute will be resolved exclusively in the state or federal courts located in Davidson County, Tennessee, and you and Elevate consent to the personal jurisdiction of those courts. Class actions are waived — disputes must be brought individually.

Before filing anything formal, please email team@elevatemusic.group so we can try to fix it directly.

17. Miscellaneous

• Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and Elevate about the site and services.
• Severability. If any part of these Terms is unenforceable, the rest stays in effect.
• No waiver. If we don't enforce a right, that doesn't waive it.
• Assignment. You can't assign these Terms without our written consent. We can assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is responsible for delays caused by events outside their reasonable control (natural disasters, internet outages, platform changes, government actions, etc.).
• Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18. Contact

Questions about these Terms? Email us at team@elevatemusic.group. We're based in Nashville, TN, USA.